Coverage Check
Five things your insurance must cover. Review each item before you call your insurer — or let us run an automated check in 90 seconds.
Substance Use Disorder (SUD) treatment is an Essential Health Benefit
Federally RequiredUnder the ACA, all marketplace plans must cover SUD treatment at parity with medical benefits.
Telehealth parity laws now apply in 43 states
Federally RequiredYour insurer cannot reimburse in-person sessions at a higher rate than equivalent telehealth sessions.
Outpatient counseling (CPT 90837) is billable without prior authorization for first 8 sessions
Standard CoverageMost PPO and HMO plans waive pre-auth requirements for initial outpatient behavioral health visits.
Your deductible may already be partially or fully met
Plan-DependentIf you have had any medical claims this year, your out-of-pocket cost may be lower than expected.
EAP benefits are separate from your insurance deductible
Potential BonusEmployer Assistance Programs typically cover 3–8 free sessions before insurance applies.
Provider Match
Every provider is matched on five criteria — not just availability. You will not be handed off to whoever has a free slot.
Session Format
Five signs outpatient is enough. Self-assess before we ask you to commit to anything.
You can maintain safety without 24-hour supervision
Outpatient appropriateNo recent hospitalizations, overdoses, or acute medical complications.
You have a stable living environment
Outpatient appropriateHousing is consistent and not actively chaotic or enabling.
You can commit to 1–3 sessions per week
Schedule check neededStandard IOP requires 9–20 hours/week; standard outpatient requires 1–3 hours.
Prior residential treatment has not been completed
Discuss with providerIf you have completed inpatient and relapsed, a step-down plan may be more effective.
Co-occurring mental health conditions are stable or being treated
Dual-diagnosis track availableUnmanaged bipolar disorder, active psychosis, or acute PTSD may require concurrent psychiatric care.
HIPAA-compliant video — no app download required. Works on any browser.
For sessions between meetings. No camera required. Same clinical quality.
Structured daily messages with your counselor. Reviewed and responded to within 4 hours.
Privacy Architecture
Six non-negotiable privacy commitments — auditable, documented, and enforceable. Not a marketing promise. A policy.
All session data is stored on AES-256 encrypted servers. Business Associate Agreements (BAA) executed with every vendor in our stack.
Your participation is never shared with your employer. EAP claims are submitted under a third-party administrator with no identifying detail.
We do not sell, license, or share your health data with advertisers, data brokers, or research institutions without explicit written consent.
Provider notes are scoped to treatment-relevant information only. You may request, amend, or restrict your records at any time under HIPAA Right of Access.
Non-clinical data (session metadata, communications) can be deleted on request. Clinical records are retained per state law minimums, then purged.
"Send This Plan" links are one-time-use and expire after 24 hours. No persistent tracking pixel or session cookie is attached.
Crisis Protocol
Every provider on the Sober platform is trained in crisis de-escalation and follows a documented escalation protocol. Here is exactly what happens if a session becomes a crisis.
Active suicidal ideation with plan
Provider immediately calls 988 Lifeline with client on call. Emergency services dispatched if client consents or is at imminent risk.
EmergencyOverdose in progress or just occurred
Provider directs client to call 911 immediately. Session paused. Provider remains on call until emergency services confirm arrival.
EmergencyAcute relapse after period of sobriety
Same-day crisis session available within 2 hours. Provider escalates to IOP referral if pattern indicates stepped care.
UrgentWithdrawal symptoms requiring medical management
Provider coordinates same-day telehealth with prescribing physician for medication-assisted treatment (MAT) evaluation.
UrgentEmotional crisis without immediate physical risk
Extended session available within 4 hours. Structured safety plan created and shared with provider of record.
PriorityCheck Availability Now
The calendar below shows matched providers only — filtered by the criteria from your assessment. Select a slot to confirm your first session.
Generates a private, expiring link you can text to a loved one. The link contains your assessment results and matched provider list — no personal identifying information. Expires in 24 hours.